Store Policy

Return Policy

Any unaltered and unworn merchandise may be returned or exchanged in its original packaging along with proof of purchase. No further exceptions. We will gladly refund your item within 7 days after the purchase date. If you choose this option, please give your name if you have lost your recipt as most of our jewelry is kept on record. If no file is found it is not our responsibility and the recipt must be given upon return. Exchanges or store credit will be allowed or issued within 30 days of purchase. Please be aware, as stated on our receipts, any item(s) that are custom made or special ordered (not in stock) may not be returned under any circumstances. You may exchange these items for store credit, but a 25% restocking fee will be charged.

Pandora Jewelry Return Policy

Only Pandora Jewelry that was purchased at NASR Jewelers in Buzzards Bay may be returned or exchanged. We are not affiliated with the Pandora branded retail stores, or other Pandora Jewelry franchise holders. Under certain instances may our jewelry be exchanged with any of our NASR Jewelers locations, although if you purchase any Pandora at another store, it must be returned at that same store. ALl returns/ exchanges must show a proof of purchase. NO further exceptions. Please give your name for recipt if you have lost yours, as all Pandora jewelry is kept on record, but if no file is found it is not our responsibility. Pandora return policy is 7 days for a return and 30 days for any exchanges. Returns must be unworn, and unaltered. If any returns are made that were included with a sale involving the distribution of a free charm, ornament, bracelet, or ring promotion must be included with your return or an assessment will be charged for the regular price of the promotional item. Pandora will not honor any warrantees on items that have been engraved. The Pandora Jewelry warrantee is only for factory defections and does not affiliate with any regular store warrentees. Please [click here][1] to refer the warrantee on the Pandora Jewelry website for more details.

Layaway Policy

Any articles may be placed on layaway for a maximum of 6 months. We require a deposit on the date the layaway was requested. If a layaway is canceled, a store credit may be issued with the total amount deposited. A 15% restocking fee will be charged upon cancellation. NO further exceptions.

Special Order/ Custom Design

At NASR Jewelers we specialize in custom design, all though all custom designs or special orders require a 50% deposit. No further exception. Items that are special order or custom designed cannot and will not be returned or exchanged, as they were made specifically for your taste.